Ageas UK has hired Cardinus Risk Management to provide both risk management survey software and on-site survey services to support commercial lines underwriting.
Risk surveys, which are obtained by a visit to a client’s business, are an important part of commercial lines underwriting, allowing the insurer and broker an in-depth view of the client’s risks, said Eastleigh, England-based Ageas UK in a statement.
Once complete, a detailed report by a competent surveyor can “guide insurers, brokers and policyholders on actions to be taken for risk improvement for the benefit of the client,” the company said.
Cardinus also provides an innovative new insurance risk survey management software called “Indigo,” which brings insurers, brokers, surveyors and policyholders together on a single platform, Ageas said. The platform keeps all parties informed of progress, provides guidance and prompts clients via email when action is required.
“Brokers will be able to view their clients’ progress in real time at any point during the process and, if required, support them by providing updates, empowering them to provide updates on progress at a time that suits them,” said Ageas, noting that all parties using the platform will experience an innovative streamlined process.
“We are always looking at new progressive ways to improve our internal processes, our claims experience and our relationships with our clients,” said Cathy Taylor, head of commercial underwriting and operations at Ageas. “We expect Cardinus’ new ‘Indigo’ interactive risk survey platform will meet our customer needs and give our brokers and policyholders a high service standard by offering the best possible experience for everyone.”
Jamie Truscott, chairman of Cardinus Risk Management, said: “Indigo gives everyone a clear view of what is required of them as a survey progresses, reminds people when action is due and gives insurers complete visibility of all their surveys on a single platform. We’re delighted Ageas saw these benefits and we’re looking forward to working with them.”
About Cardinus Risk Management
London-headquartered Cardinus is part of AmWINS Group Inc., which has 70 locations across 17 countries, including 50 locations in the United States. With more than 2,000 employees, AmWINS is an amalgamation of more than 25 wholesale brokerage, underwriting and group benefit operations.