Marshall and Swift/Boeckh Unveils Interactive Training Tool For Claims Estimating

Marshall and Swift / Boeckh (MS/B) of New Berlin, Wis., a provider of building cost data and estimating technology for the property and casualty insurance industry, announced the launch of a new service, IntegriClaim™ Web-Based Training.

MS/B’s on-line training service is the first fully interactive, Web-based training application for teaching adjusters to use property claims estimating technology. The Web-based application gives claims professionals an alternative to classroom training programs that can strain financial resources due to travel and lodging expenses and time away from the field.

MS/B training product developers Lucretia Payne and Eric Arnold, who spearheaded the project, also announced that MS/B will build on this program with a series of Internet training courses covering a wide range of services for the insurance industry.

Key features of IntegriClaim Web-Based Training include 24/7 access so users can self-direct their own training schedules, a fully interactive design that actually simulates the IntegriClaim estimating software, voice-over and text instructions to accommodate different learning styles, pre- and post-tests, and six months of unlimited access.

Individual users and their managers can measure and track training performance to assure that each participant is making satisfactory progress in skill attainment. Pre-tests assess user needs and lesson plans, and post-tests assess competency after completion of each lesson. Users have access to the course for up to six months and must pass the final exam to pass the course. MS/B certifies students who pass the course as competent users of IntegriClaim, the industry’s leading claims estimating system.

The training course consists of 22 lessons of approximately 15 minutes each. Design features give the application a “classroom” feeling with interactive functions, voice-over instructions, and pre- and post-tests.

Users must download a free 3.030K Macromedia Authorware plug-in, which can be accessed from the IntegriClaim Web-Based Training log-in page. Sound cards and speakers are recommended, but not required. MS/B provides unique, comprehensive support for IntegriClaim Web-Based Training with technical support from MS/B’s team of professional technical support staff, and also offers live chat capability with an experienced IntegriClaim Estimator trainer.

Topics Claims Training Development