The Missouri Department of Insurance announced it returned $16.1 million to consumers in 2013 after they filed a complaint against their insurance company.
Record recoveries were recorded in 2011 when several natural disasters struck, including the Joplin tornado. The second-highest amount the department returned to consumers in a non-natural disaster year was $14.9 million in 2009.
In 2013, the department obtained 1,017 additional insurance payments for consumers.
The department fielded more than 3,700 formal complaints, answered more than 20,800 calls and handled 9,052 inquiries in 2013. Health insurance generated the most complaints with 916 complaints.
The top complaints by reason and type of insurance were:
|Complaints by reason||Complaints by line of insurance|
|Denial of claim (894)||Health (916)|
|Delay of claim processing (689)||Auto (810)|
|Unsatisfactory offer (433)||Homeowners (569)|
Source: Missouri Department of Insurance, Financial Institutions & Professional Registration