Roughly 15% of race registrants never even make it to the starting line1. ACTIVE Network, a cloud-based Activity and Participant Management company (APM), and Allianz Global Assistance USA, a provider of consumer specialty insurance, are partnering to provide event organizers and participants protection of registration fees for both parties when participants can’t show up on race day with ‘Registration Protector’.
“Registering for an event in advance may seem more appealing to a participant if they know that a sprained ankle won’t jeopardize their registration fee,” said Eric McCue, general manager of sports at ACTIVE Network. “For event organizers, Registration Protector solves a customer service issue by making refunds available to participants without the need for organizers to manage or pay those refunds.”
Registration Protector is now available to all ACTIVE.com customers who sign up for events online. During registration, participants will be provided with the option to purchase Registration Protector. With Registration Protector, a participant who misses an event for a covered reason such as an injury, illness, job loss, transportation delays, military/family/legal obligations, and more can get their registration fees reimbursed.*
Registration Protector will refund 100 percent of insured registration costs, subject to certain conditions and limitations, including fees and other related costs up to the maximum coverage amount of $10,000 and includes Allianz Global Assistance’s 24/7 service and assistance. Allianz Global Assistance manages all customer service and claims activity, without risk or management resources from event organizers.
*Conditions, limitations and exclusions apply. For a complete description of the coverage, carefully review the terms and conditions of the certificate of insurance. Insurance coverage is underwritten by BCS Insurance Co. (Ohio, Administrative Office: Oakwood Terrace, Ill.), or Jefferson Insurance Co. (N.Y., Administrative Office: Richmond, Va.), depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Co. AGA Service Co. is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Co.
1 According to research conducted by Allianz Global Assistance.