How Process Improvement Drives Agency Profitability

By | February 26, 2013

  • February 26, 2013 at 8:00 pm
    Richard says:
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    Much of this is common in every agency. Although most have found these trends and factors in their own agency, changing them and implementing the changes are the hard part.

    When you take on process changes, efficiency, training, and system changes, ensue you have proper training and tool implementation capabilities or you simply will fail.

    The article Israel truth but I highly disagree with China outsourcing. This is clearly the wrong path.

  • February 28, 2013 at 10:52 am
    Dave says:
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    What is really changing the face of how agencies operate is on-line rating. The insurance companies are making agencies do their job…which often leads to double entry of data…on the companies system and on the agencies. Very inefficient.

    Just having a “process” doesn’t mean anything…it has to be a GOOD process. An overly detailed process will NOT create efficiencies. Even “process” has fat that can be trimmed. I think some processes are too detailed and that can lead to errors because the more detail in process (not information) the more chance to overlook something.

  • March 1, 2013 at 8:39 am
    Sam says:
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    May I suggest retitling this article to “How ReSourcePro uses Public Relations to Get Insurance Journal to Publish 1,000 Word Advertorial” — this would be a more fitting masthead here.

  • March 2, 2013 at 2:55 am
    Disliked You says:
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    I worked for the chumps that run ReSource (d, to Chinese cheap labor) Pros and as one would suspect, it cost Americans their jobs. Jobs that promptly land in China for pennies on the dollar, lining the privately held company pockets. The epitome of American greed.

    You s*** Potash family along with all of your stiff necked, New England high browed, Thurston Howell type management team in New Yawk.

    In their opinion, outsourcing > American worker (Resources)

    Ain’t that right Lovey?



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