The Hanover Expands Healthcare Capabilities

The Hanover Insurance Group, Inc. has expanded its healthcare industry options with an increased appetite and capabilities for the rapidly growing areas of the healthcare industry, including allied healthcare centers and home healthcare and medical equipment. The company also will be phasing releases of capabilities for eldercare facilities to a select group of agent partners.

To deliver the array of specialized healthcare industry products in the market, The Hanover has assembled a team of healthcare experts at every level, including underwriters, clinical risk managers and dedicated claims specialists.

The Hanover targets a wide range of businesses within the healthcare segment. These include:

• Allied health centers such as: medical imaging; sleep study; pharmacies; optical goods; physical and occupational therapy; diagnostic laboratories and hospice homes
• Home healthcare and equipment including: companion care; skilled care; and visiting nurse associations
• Durable and Home medical equipment retailers; distributors and service contractors and orthotics and prosthetics firms
• Eldercare organizations such as: skilled nursing and sub-acute facilities; assisted living facilities; continued care facilities; Alzheimer and memory loss facilities; and, ancillary support services such as home healthcare and hospice

This offering includes property, general liability, professional liability, commercial auto and excess, as well as a suite of industry specialized coverages.

The Hanover program includes access to an interactive risk management portal with information about the latest industry legislation and news; an interactive self-assessment tool to evaluate operational performance and to make recommendations. It also enables access to discounts among The Hanover’s alliance partners for services such as background checks.

The Hanover’s healthcare products unit is supported by a team of underwriters with 20 or more years of healthcare experience and a dedicated claims unit comprised of professionals with experience working in the industry as nurses, risk managers, healthcare attorneys and other skilled practitioners.

Most recently, James Ramsdell was appointed assistant vice president, eldercare. Ramsdell has more than 30 years of experience, having spent the past decade focused on the elder care business.

The company also recently appointed Amy Snetsky as clinical risk manager. Snetsky is a registered nurse with over 20 years of healthcare experience. In addition to holding various posts in the healthcare industry, including director of nursing at a nursing home, she has consulted with over 500 eldercare facilities countrywide on risk management.

Topics Risk Management Medical Professional Liability