Illinois-based global insurance broker Arthur J. Gallagher & Co. reported that Vishal Jain, who currently oversees the company’s service center operations, has been appointed chief service officer.
In this new role, Jain will lead Gallagher’s will lead customer service efforts while improving operational efficiency and quality across divisions. He will report directly to J. Patrick Gallagher Jr., chairman, president and CEO. In addition, the company’s board of directors has appointed Jain a corporate vice president.
Since 2004, Jain has been instrumental in the management of the Gallagher Service Center, which provides data management, document processing, and quality control support to the company’s operating divisions. Prior to joining Gallagher, he spent 15 years as a management consultant with Bridge Strategy Group, Renaissance Solutions and McKinsey & Co.