SUNZ Insurance Company of St. Petersburg, Fla. has selected Delphi Technology Inc.’s OASIS ASP system to manage its workers’ compensation line and help it provide insurance products and services to professional employer organizations, staffing companies and other preferred large risks.
As a new insurance organization, SUNZ required a proven and cost-effective solution that would provide the required functionality and enable them to administer their business most efficiently and effectively. In addition to end-to-end insurance processing for their Workers’ Compensation business, SUNZ required a solution that would support the distinctive data collection and reporting needs of these uniquely structured organizations.
OASIS components to be implemented by SUNZ include: Workers’ compensation policy management, including deployment of eApp and eCOI; financial management; and central information system.
Implementation of the OASIS solution is underway in a two-phased effort, with Phase 1 to include deployment of the OASIS WCPM solution, FM solution, and development of customized data collection and reporting for its insureds. Phase 1 will include tight integration with the technology in place at their third party administrator, United Self Insured Services. This close relationship will enable SUNZ to execute their “best-in-class” approach.
Phase 2 of the project will expand the implementation to include interfaces to SUNZ’ general ledger and accounts payable systems, as well as web-based products and services.
“It has been my experience that most carriers truly want to be of service to their customers,” Douglas Lilak, SUNZ president explained. “Unfortunately for the customer, outdated legacy systems and manual processes prohibit excellence in service while at the same time cause increases in expenses, all ultimately borne by the customer.
“We are convinced that our key partnership with Delphi puts us at the “head of the pack” in terms of collecting, processing, and distributing useful and necessary information to our insureds,” he said. “We have the edge in policy issuance, statutory reporting, monitoring operations, and potential fraud detection.”
Glen J. Distefano, SUNZ chief information officer said the firm looked at many solutions and ultimately chose DTI in large part due to the system’s robust capabilities and flexibility.
“We also needed a solution partner who was both willing and able to customize the solution to our needs to support our best-in-class philosophies,” Distefano said. “In DTI, we found the unbeatable combination of a solution and team to meet or exceed all our requirements.”
“DTI’s ASP was of particular interest to us beyond just the obvious cost benefits,” Distefano continued. “After last year’s hurricane season here in Florida, we understand the value of being able to access and maintain our system from any location via the Internet. Enabling this truly virtual organization through DTI’s ASP solution allows us to offer uninterrupted service to our customers in almost any circumstance.”
Sam Fang, DTI president said SUNZ are representative of the new breed of insurance company that is choosing to focus on their core competency, the business of insurance, while leaving the technology to us.
DTI’s ASP business model enables insurance companies, like SUNZ, to be an agile organization that can react quickly to changes in market, technology, and even those unexpected operational challenges presented with natural disasters.
Topics Workers' Compensation Tech
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