Health Net Garners Most Arizona Consumer Complaints

July 7, 2014

California-based Health Net sold the lowest-cost insurance plans to Arizona residents under the Affordable Care Act, but the insurer has also netted the most complaints.

The Arizona Republic reports Health Net has been named in 89 of the 110 complaints filed with the Arizona Department of Insurance since marketplace coverage began Jan. 1.

Most consumers complained about Health Net’s inadequate network of providers, lack of access to care and payments not properly credited and policy cancellations.

Doctors have also voiced frustrations.

Health Net says it has added more than 1,300 primary care doctors and specialists as well as six hospitals to its network since January.

Health-care analysts say that some confusion among insurers, doctors, hospitals and consumers should be expected during the first year of the health insurance marketplace.

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