call center staff News

Almost a month after Tokyo declared a state of emergency, dozens of call center employees for telecom KDDI Corp still commute into their crowded office, where the fear of coronavirus infection has taken a back seat to data security. Call …

Officials at Minnesota’s health insurance exchange, MNsure, vowed to beef up call center staff for the final weeks of open enrollment, hoping to reverse lengthy call delays in late December 2015 that hearken back to the exchange’s disastrous first year …