Business software provider Salesforce.com Inc. said on Tuesday it would use artificial intelligence (AI) technology from Amazon.com Inc.’s cloud computing unit to improve customer service apps. Salesforce makes software systems that businesses use to house customer information, like which products …
Note: The is the third article in a series resulting from a conversation with Texas Insurance Commissioner Kent Sullivan. The Texas agency responsible for regulating insurance business in the state has been on a mission to modernize, increase efficiency, strengthen …
A Florida call center company plans to add about 400 jobs in Central Texas to assist people seeking federal health insurance coverage. C3/CustomerContactChannels currently employs about 600 workers in McGregor, near Waco. Officials with Plantation, Fla.-based C3 announced the additional …
An insurance company is closing a call center in Lincoln, Neb., and laying off more than 100 people. The Lincoln Journal Star reports QBE North America will close the call center on May 10 and eliminate 113 jobs. The Lincoln …
