Are great CSRs born or made? Is customer service an inherent ability such as musical talent—where some have it and...
Yearly Archives: 2006
The integration of the U.S. insurance market and global financial market will have a profound impact on business, according to...
Say Hurricane Katrina and you immediately think of New Orleans; say Hurricane Katrina and insurance coverage, and the story is...
Under an agreement signed with the state of Texas, 27 other states and the District of Columbia, Chevron Products Co....
Indian tribes are no longer merely casino entrepreneurs or cigarette wholesalers. In conjunction with America’s largest corporations, Indians are now...
“During the session the stability of the insurance marketplace was threatened by legislation that would have saddled insurers with excessive...
Someone once said “change is inevitable,” and in the health care arena that truism rings a bell. It wasn’t so...
Michigan helmet repeal legislation nixed by governor Michigan Gov. Jennifer Granholm vetoed a bill on June 23 that would have...
No one would argue that today’s society is possibly the most litigious in U.S. history. Large jury awards that make...