Yearly Archives: 2009
Refocus CSRs to Roles Where They Fully Engage Customers Thanks to automation advances, insurance agency tasks that took hours can...
Hospital Injuries Reveal the Most Dangerous Recreational Sports Hospital emergency rooms reveal a lot about the riskiness of certain activities....
Insurance Triathletes Prove their Endurance, Self-Discipline There are far easier ways to spend one’s leisure hours than slogging through tough...
Business Manners Have Real Dollar Value Is civility in business a relic of the last century? Are buyers and sellers...
Roy H. Williams is an author and marketing consultant. He is known for his Wizard of Ads trilogy. He founded...