Articles by Britton Wells

Study: Failure to Reimburse Expenses Impacts Customer Satisfaction

A recent study showed the length of time it takes to repair damages on auto and homeowners insurance claims weighs heavily on customer satisfaction. Multiple claims handlers on the same case irked customers as well. And failure to reimburse out …

Washington’s 2007 Legislative agenda targets license reform

Washington Insurance Com-missioner Mike Kreidler recently promulgated his agency’s proposals for the 2007 Legislative session. Of nine proposals, Sandi Peck, deputy commissioner of public affairs for the Washington commissioner’s office, said HB1533/SB5715 and HB1532/SB5717 were particularly urgent and important to …

Windstorm expected to be major insurance issue for Texas lawmakers

Funding for the Texas Windstorm Insurance Asso-ciation (TWIA) may not be the only insurance issue on lawmakers’ plates during the 2007 session of the Texas Legislature, but it will likely be the most high profile industry concern as insurance groups …

Late storm binge has Western states singing holiday claims blues

While the nation was mostly natural disaster-free in 2006, the West suffered a few fourth quarter storms that took the blush off of an otherwise relatively rosy year. Beginning with Thanksgiving and heading into the New Year, the western states …

Innovations in information technology spur need for up-to-date underwriters

Insurance Journal in the latest installment of the “How to Write” series on www.InsuranceJournal.com. Saunders has been involved in IT since Shand started writing electric data processors back in 1985. She said the roots of IT reach back the development …

Washington’s online complaint guide deemed helpful, but incomplete

Washington Insurance Commissioner Mike Kreidler has launched a new Web-based tool for insurance consumers, called the annual Complaint Comparison Guide. The Washington guide is designed to allow consumers to search online for their auto, health and homeowners insurance company, and …

Innovations in information technology spur need for up-to-date underwriters

With rapid innovations in the field of information technology, types of underwriting that didn’t exist a few decades ago have become prominent today. For example, companies engaging in information technology businesses face daily exposures from theft or damage caused by …

Spinach contamination demonstrates need for recall and business interruption coverage

On Sept. 13, epidemiologists in New Mexico, Wisconsin and Oregon began discussing a cluster of E. coli infections associated with fresh spinach consumption and warned the Centers for Disease Control and Prevention that they suspected fresh-bagged spinach as the source …

E. coli expedites need for recall and business interruption coverage

On Sept. 13, epidemiologists in New Mexico, Wisconsin and Oregon began discussing a cluster of E. coli infections and warned the Centers for Disease Control and Prevention that they suspected fresh-bagged spinach as the source of what could potentially become …

Spinach contamination demonstrates need for recall and business interruption coverages

On Sept. 13, epidemiologists in New Mexico, Wisconsin and Oregon began discussing a cluster of E. coli infections associated with fresh spinach consumption and warned the Centers for Disease Control and Prevention that they suspected fresh-bagged spinach as the source …