Extreme Systemization and Stratification of Agency Operations January 11, 2021 By Catherine Oak A few years ago, Catherine had a total knee replacement by an excellent orthopedic surgeon in Fremont, Calif. Dr. John...
Sales Management & Producer Goals During COVID-19 December 21, 2020 By Catherine Oak Every insurance agency client we have today is seeing producers struggling with new production because of COVID-19 restrictions. They are...
Internal Perpetuation Versus Sale of the Agency November 2, 2020 By Catherine Oak and William Schoeffler Jr. Death and taxes are as inevitable as life itself. Yet most fail to plan for the inevitable. An ounce of...
To Improve Profitability and Sales, ‘Fire’ Your Small Commercial Accounts October 5, 2020 By Catherine Oak and Bill Schoeffler We all know about the Pareto Principle, the 80/20 rule. It also applies when analyzing the profitability and the work...
The Closing Window of Opportunity, or Is It? September 7, 2020 By Catherine Oak and William Schoeffler Jr. As merger and acquisition consultants, we wonder how long unusually high EBITDA multiples will be paid by buyers. Most of...
Motivating Employees During the COVID Pandemic August 10, 2020 By Catherine Oak and Bill Schoeffler The coronavirus pandemic has led to various versions of lockdowns and quarantine orders, which are now being revised during the...
What’s New Today in Producer Compensation? June 15, 2020 By Bill Schoeffler and Catherine Oak What makes a good and motivating producer compensation model does not need to be rocket science. The key is to...
Coronavirus Effect on Agency Value April 6, 2020 By Catherine Oak and Bill Schoeffler Life has changed for everyone since the lockdown of US citizens and businesses a few weeks ago by our local...
Account Manager and CSR Roles and Performance March 23, 2020 By Catherine Oak and Bill Schoeffler Account managers are the backbone of an agency. Account managers (AM) are also called customer service representatives (CSR) and are...
Things to Consider When Using Agency Partnership Groups February 10, 2020 By Catherine Oak and Bill Schoeffler Regardless of agency size, sometimes it is difficult to get access to all the markets that might be needed for...