Heather Sullivan is the North American Strategy lead for Accenture's Insurance practice, where she spends her time driving new business endeavors on behalf of carriers, brokers, MGAs, private equity organizations and start-ups. She helps organizations understand agency needs, wants, desires, motivators and, ultimately, how to achieve market success. Heather serves several global roles within Accenture, including as the executive sponsor for Accenture's Insurance Strategy diversity and inclusion efforts.
Robert Held is director, Insurance Strategy, Accenture. Held advises leading insurance brokerages on strategy, transformation, and enterprise value creation. His work spans the full brokerage value chain, from M&A integration and operating model redesign to sales enablement, carrier optimization, and technology modernization. He holds an MBA from Northwestern’s Kellogg School of Management and is based in Chicago.
