Editor’s Note: This is the second part of a story that appeared in our Sept. 25 issue. The first story...
Articles by Michael Sean Quinn
Insurance agencies mediate between insurance companies and policyholders all the time. One of the most important focal points for this...
Commissions structures can pose serious problems for agents going through bankruptcy. Protect yourself before you need protection. I admit it....
What is the most authoritative source of truthful information in the whole universe? No question about it. It’s Southwest Airlines’...
There are a number of sins to which those providing services for money are susceptible: product ignorance, market ignorance, administrative...
In March 2000, Aetna, the nation’s largest health insurer, was criticized for participating in slave insurance 150 years ago. Aetna...
Employees and operatives often have tensions and conflicts with their employers and principals. This general and highly abstract truth applies...
In any service industry, speed in responding to customer requests, customer satisfaction with performance (both in the short run and...
Once in a blue moon, the Supreme Court of Texas decides a case that squarely pertains to insurance agents. On...
Recently, in March 2000, Aetna, the nation’s largest health insurer, was criticized for participating in slave insurance 150 years ago....