Without proper quality management reports that are run on a regularly scheduled basis and reviewed properly, you have no real...
Articles by Pat Alexander
I have spent several months discussing how to define, train and implement, standards, procedures and workflows. Early in this series...
We have spent the past several weeks discussing Best Practices – Standards, Procedures and Workflows. I know, you say: “My...
A workflow consists of a sequence of connected steps. It is a depiction of a sequence of operations, declared as...
A PROCEDURE is a series of steps followed in a regular and defined order. Consider your renewal process. There is...
When an agency talks to me about working with them on their best practices, they often think this only about...
There is much talk in every industry about Best Practices. So what are Best Practices? One definition says: Best practice...
I have worked with a number of individuals who are great entrepreneurs whose companies have grown rapidly and out-of-control. It...
The question I continue to be asked is how do I make sure that employees will take care of my...
We have discussed how you might outsource back office work, work that is not full time, or work for which...