Personal Lines Client Advocate

The Personal Lines Client Advocate Role functions as the back bone of our account management teams working collaboratively to meet and exceed client expectations. They interact regularly with both clients and insurance carriers to hammer out insurance programs that provide the best coverage protection at a reasonable cost. If you enjoy actively preparing for client meetings, researching and gathering industry and competitor data, coordinating important information, working on new and renewal marketing strategies and building and maintaining long term relationships this role would suit you well.

The Role

The Personal Lines Client Advocate role manages the placement and service of clients for the Personal Lines Department. This role is client facing and leverages established competencies related to Personal Lines services and clients. Responsible for providing timely, professional account service to clients in order to achieve quality sales and service standards using our automated (electronic) work environment.

Major Accountabilities:

• Manage all aspects of the placement and service of Personal Lines for Willis Towers Watson Clients in an automated and electronic work environment.


• Maintain client relationships with assigned accounts and support retention ratio at or above the Personal Lines average


• Provides risk management analysis utilizing new business, renewal and claim reviews


• Make recommendations to prospects and current clients to update and enhance policy contracts


• Perform all phases of new business, renewal and remarket processing including preparation of applications, negotiation with underwriters, obtaining quotes , creating proposals, monitoring status, and follows up to delivery of policy documents to client


• Consistently prepares policy change requests, and submits requests to carriers


• Monitors status of change requests, reviews policy documents for accuracy and follows up to delivery of change documents to clients


• Maintains insurance records for accounts including hard copy files, data management, coding and calculating information into Agency management system (EPIC)


• Identifies and processes coverage enhancement and cross- sales opportunities


• Independently resolves client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies


• Ensure compliance with all Willis Towers Watson and regulatory procedures; such as WEM (Willis Towers Watson Excellence Model) & AOD (assurance of discontinuance)

The Requirements

• 3-5 years’ experience in the Personal Insurance/Private Client industry, preferred
• High school diploma required, bachelor’s degree preferred
• Property and Casualty license required
• Working knowledge of Personal Lines insurance products and carriers and carrier quote and policy issuance systems
• Ability to provide consultation and expert advice to management on risk management issues
• Knowledge of principles and methods involved in promoting and selling services
• Interpersonal skills, including relationship-building skills with clients and co-workers
• Ability to work independently as well as in a team setting
• Strong verbal and written communication skills
• Presentation, organization and critical thinking skills
• Industry designations such as CIC or CISR a plus

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements for various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role base on several factors, including but not limited to location of the role, individual qualifications, education/profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary being offered for this role is $50,000 USD - $65,000 USD. The role is also eligible for a Short-Term incentive plan.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits:

Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits:

Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off

Retirement Benefits:

Contributory Pension Plan and Savings Plan (401k).

EOE, including disability/vets