from a retailers perspective, the NFIP service was terrible as a result of Sandy! just trying to reach the NFIP directly was almost impossible. The WYO carriers didn’t seem to understand their obligation to put adjusters’ “boots on the ground.” In the past, we had an NFIP liason work with our NC wind pool to create a “one adjuster” program which eliminated confusion and overlap. Didn’t happen in Sandy! So the service regressed. Fortunately, our insureds’ claims were a few hundred rather than the 2800 we had in Irene.
Sounds good on paper to have 1 adjuster to adjust both flood and wind losses. However, the money to pay each of the claims comes from different sources. Flood, Fema money, and wind from the carrier. Unfortunately, as we learned during Katrina, a Conflict
of interest when the adjuster may pass off damages to Flood loss
vs the wind policy.
from a retailers perspective, the NFIP service was terrible as a result of Sandy! just trying to reach the NFIP directly was almost impossible. The WYO carriers didn’t seem to understand their obligation to put adjusters’ “boots on the ground.” In the past, we had an NFIP liason work with our NC wind pool to create a “one adjuster” program which eliminated confusion and overlap. Didn’t happen in Sandy! So the service regressed. Fortunately, our insureds’ claims were a few hundred rather than the 2800 we had in Irene.
Sounds good on paper to have 1 adjuster to adjust both flood and wind losses. However, the money to pay each of the claims comes from different sources. Flood, Fema money, and wind from the carrier. Unfortunately, as we learned during Katrina, a Conflict
of interest when the adjuster may pass off damages to Flood loss
vs the wind policy.