Who’s Worth What in the Independent Agency System? Join IJ’s Survey March 12, 2010 Email This Subscribe to Newsletter Email to a friend Facebook Tweet LinkedIn Print Article Article 4 Comments March 12, 2010 at 12:23 pm sam says: Like or Dislike: 0 0This one is an easy question in todays economy. What do you contribute to the bottom line of the agency? Do you sell anything? If the answer is very little or alot then you know what your worth is to the agency. Reply March 12, 2010 at 12:49 pm Wait says: Like or Dislike: 0 0Selling is only part of it, Keeping is the rest-That is where your customer service reps come in as being more valuable than sales Guess what I do! Reply March 12, 2010 at 3:09 am Mr. Solvent says: Like or Dislike: 0 0Sales and customer service go hand in hand. Without the sales, customer service is worthless. Without customer service, sales has to work that much harder to replace what is lost. No one is more important in this sick world we call insurance. Reply March 15, 2010 at 7:55 am Big Dog says: Like or Dislike: 0 0That’s a McKinsey/Aon attitude. That is, unless you’re “client facing”, you can be outsourced. Just don’t ask them how well their IT systems work. Point being – you need good, well trained, competent back office support to free up those that interact with the clients. Reply Add a Comment Cancel reply Your email address will not be published. Required fields are marked * Name * Email * Comment ΔNotify me of comments via e-mail
This one is an easy question in todays economy. What do you contribute to the bottom line of the agency? Do you sell anything?
If the answer is very little or alot then you know what your worth is to the agency.
Selling is only part of it, Keeping is the rest-That is where your customer service reps come in as being more valuable than sales
Guess what I do!
Sales and customer service go hand in hand. Without the sales, customer service is worthless. Without customer service, sales has to work that much harder to replace what is lost. No one is more important in this sick world we call insurance.
That’s a McKinsey/Aon attitude. That is, unless you’re “client facing”, you can be outsourced.
Just don’t ask them how well their IT systems work.
Point being – you need good, well trained, competent back office support to free up those that interact with the clients.