The sooner a manufacturer can get wind of problems with their products the sooner they can investigate, correct the issue and minimize their liability. If people are having problems with your product, wether a real design fault or a perceived issue, it is still a problem. This reporting program should be of great value to manufacturers and their distributors as well as the public at large!
Think about it from the side of the manufacturer: someone can post something that is completely untrue about the product and cause the manufacturer great financial harm. Look at a site like Yelp, how many people downplay a restaurant because of one experience while others continue to enjoy it without an issue?
I agree there needs to be some forum for the public to address issues with a product; however, a website that allows people to post complaints is not the proper way to do it, especially when many times the reason for the injury is negligence on the consumer’s end…
The sooner a manufacturer can get wind of problems with their products the sooner they can investigate, correct the issue and minimize their liability. If people are having problems with your product, wether a real design fault or a perceived issue, it is still a problem. This reporting program should be of great value to manufacturers and their distributors as well as the public at large!
Clif,
Think about it from the side of the manufacturer: someone can post something that is completely untrue about the product and cause the manufacturer great financial harm. Look at a site like Yelp, how many people downplay a restaurant because of one experience while others continue to enjoy it without an issue?
I agree there needs to be some forum for the public to address issues with a product; however, a website that allows people to post complaints is not the proper way to do it, especially when many times the reason for the injury is negligence on the consumer’s end…