Sadly, this makes sense. The Liberty Management System (their internal efficiency model) proved that their current way of doing business is terribly INefficient…in other words…COSTLY. I hope many of the CSR’s are able to relocate for them and that they get some assistance.
After reading your article, I found numerous erroneous and corporate “standard “ terminology.
1.No Customer service employees in FL were ever offered any Positions in the Tampa NEW Centralized office, I life here and work for Liberty Mutual.
My office, In Sarasota, and many others learned of this by outside sources.. after we were told “your terminated in January”, within the last several weeks.
Why don’t you tell us why the decision to fire long term GOOD employees, not offer them a position, and hire newbies (lower Pay) and build/Lease new buildings was the right thing to do? After all Liberty touts their reputation on doing the right thing. Not to their employees! Stand by for a rate hikes… AGAIN.
This article however informative, is lacking real meaning and accountability. Policy Holders please vote with your pocketbook…
Name withheld for fear of termination sooner… thanks liberty!
Our claims dept. was informed on Thursday that we will close too. Our office also houses one of the call centers, so if there is call center expansion, there’s a chance we may be absorbed into that (which they would NEVER say this soon, let’s wait for some natural attrition first)…This would make us ineligible for severance, and if you dont want to work in a call center (or can’t, because they work nights and weekends!), you’re screwed.
It wouldn’t be Liberty Mutual without a major change every 3-6 months.
whatever happened to face-to face approach that they are so famous for?
Sadly, this makes sense. The Liberty Management System (their internal efficiency model) proved that their current way of doing business is terribly INefficient…in other words…COSTLY. I hope many of the CSR’s are able to relocate for them and that they get some assistance.
After reading your article, I found numerous erroneous and corporate “standard “ terminology.
1.No Customer service employees in FL were ever offered any Positions in the Tampa NEW Centralized office, I life here and work for Liberty Mutual.
My office, In Sarasota, and many others learned of this by outside sources.. after we were told “your terminated in January”, within the last several weeks.
Why don’t you tell us why the decision to fire long term GOOD employees, not offer them a position, and hire newbies (lower Pay) and build/Lease new buildings was the right thing to do? After all Liberty touts their reputation on doing the right thing. Not to their employees! Stand by for a rate hikes… AGAIN.
This article however informative, is lacking real meaning and accountability. Policy Holders please vote with your pocketbook…
Name withheld for fear of termination sooner… thanks liberty!
We were just told Thursday that our office will close. We have to apply for the new jobs to be moved and will have to compete with offsite hires.
Our claims dept. was informed on Thursday that we will close too. Our office also houses one of the call centers, so if there is call center expansion, there’s a chance we may be absorbed into that (which they would NEVER say this soon, let’s wait for some natural attrition first)…This would make us ineligible for severance, and if you dont want to work in a call center (or can’t, because they work nights and weekends!), you’re screwed.