Nationwide E&S Claims division is the worst I have ever had to work with.
In reference to the aftermath of Hurricane Matthew. Owning multiple homes in Savannah, Ga.. These other homes covered by a different Insurance Company has already had an adjuster out and I was told that I’ll have their report within 24 hours.
With the property covered by Nationwide E&S (Claim filed on the same day)
I have not even received a phone call from the claim agent or an adjuster to schedule a day and time for them to review my damage.
I was given multiple phone numbers by Nationwide to call, all of those contacts have been courteous and helpful. I call the Hurricane Matthew Hotline today to follow up as to when I can expect to hear from the adjuster and {“GOOD GOD ALL MIGHTY”} was transferred to the “Same rude, bullying, unresponsive” Claims Agent who was my worst nightmare in a previous claim this year(more information on that below).
Unless this agent is an anomaly among their claims agents then it is the SOP for the company. “Don’t respond and see if they’ll go away” then “Stall, Bully, Intimidate, Refuse to pay”
Forget trying to contact the VP of claims(George Spedding} as he is shielded by the customer service contacts and you can’t get put thru to him or have a message relayed to him.
The Company posts huge profits and since the claim I had earlier this year, I can see why. They don’t call back, they try to close the claim without even sending an adjuster out and then they dont’t pay.
Back in April this year, After over 30 days from the claim report with no response, and a close to possible death and total home destruction, I continuously contacted them until I could get some attention to my claim. At this point I had had to call in an emergency Tree Service team and was advised to evacuate my house due to the danger involved in removing the tree, since the house was the only thing holding it up and the tree was broken a foot above the ground.
This Tree Company gave me the option of bringing in a team that day (Sunday) which would be more costly or evacuate and they would be at my house at sunrise the next morning.
Choosing to be sensitive to the costs to my Insurance Co.(Nationwide) I elected to have them come out the next morning.
During the removal of the tree it became imperative to immediately locate and hire a crane service to prevent possible total devastation to my home and possible danger to their employees. Thus again protecting the Insurance Company from facing a “Total Loss Claim” at a minimum.
(Keep in mind now, I still have had no response from Nationwide Claims Agent, let alone an adjuster) I’m operating on my own to prudently as possible save my home and protect the insurance company from a possible hundred(s) of thousands of dollars claim.
That week, I received a letter in the mail from the claims agent that my claim was being closed. HaHaHa. This after again contacting Nationwide
to try and get an adjuster out or whatever may be needed from me.
I received another letter a month or so later again stating that my claim was being closed, tho they had not paid any monies at that time. Really???
For the next Four months I fought to get Nationwide to pay the Bill from the Tree Service Company minus my deductible of $2,500.00 (because the claim agent said it was wind damage,and if it was anything else it wouldn’t be covered at all.The Bill total was for $7,400.00. this included their team & Equipment, their bucket truck, hiring a large Boom Crane and Operator, tarping my roof and cleaning out the debris from the Pecan tree of at least 80′ in height and 35′ in diameter at the base, which was being held up by LESS THAN 1″ DIAMETER of a tree limb LEANING OR RESTING AGAINST THE ROOF EAVE OF MY HOME.
Nationwide paid 60% or $3,000.00 of this bill.
They absolutely refused to pay any more, Leaving me, the homeowner, a pensioner having to make arrangements with the tree company to pay them $500.00 a month until the additional $4,400 was paid in full. Of which is also tacked on a fee of $50 each month until it is paid in full.
So Nationwide gets to keep their profits, The Tree Service Company makes their monies and I, the “Insured?” Pay.
By the way. The Tree Service Company did a tremendous job and I have no beef with them. Were they higher than some other companies in the area? Maybe, but what would the outcome have been with a company more concerned with keeping the cost down than protecting life, property and final outcome cost to the insurance co? of course we don’t know
Further to this there is also the part where the claims agent made statements to the effect of any damage to my property in the course of removing the tree would be the liability of the Tree Service Company.
Wow, So If I own a Tree Service Company, would I take business from Nationwide under those terms? Please let me add that in conversations with this agents supervisor, who was much more courteous and did not make threatening remarks, tho still did not change the final dollar amount that I am out of pocket.
All of the dangers and all of the precautions that were taken to save Natiowide E&S many many dollars was explained to the agent, but they didn’t care. Which truly leaves one to ask, Why did I bother to go to the extent that I did to protect their pocketbooks?
Shoud I expect any better service from Nationwide this time? with the same claims agent , a Mr Joseph Hickman,whom I will not subject myself to again. Unfortunately, I just don’t see it.
Perhaps my only hope this time will be some assistance from CEMA, FEMA, etc .due to the declared “disaster”
But I will be following not only my claim but others in the Savannah Area who are insured(?) by Nationwide, as I put together a group here to share a number of data point. Was my earlier claim problem an anomaly or is it standard practice with your company?
Nationwide E&S Claims division is the worst I have ever had to work with.
In reference to the aftermath of Hurricane Matthew. Owning multiple homes in Savannah, Ga.. These other homes covered by a different Insurance Company has already had an adjuster out and I was told that I’ll have their report within 24 hours.
With the property covered by Nationwide E&S (Claim filed on the same day)
I have not even received a phone call from the claim agent or an adjuster to schedule a day and time for them to review my damage.
I was given multiple phone numbers by Nationwide to call, all of those contacts have been courteous and helpful. I call the Hurricane Matthew Hotline today to follow up as to when I can expect to hear from the adjuster and {“GOOD GOD ALL MIGHTY”} was transferred to the “Same rude, bullying, unresponsive” Claims Agent who was my worst nightmare in a previous claim this year(more information on that below).
Unless this agent is an anomaly among their claims agents then it is the SOP for the company. “Don’t respond and see if they’ll go away” then “Stall, Bully, Intimidate, Refuse to pay”
Forget trying to contact the VP of claims(George Spedding} as he is shielded by the customer service contacts and you can’t get put thru to him or have a message relayed to him.
The Company posts huge profits and since the claim I had earlier this year, I can see why. They don’t call back, they try to close the claim without even sending an adjuster out and then they dont’t pay.
Back in April this year, After over 30 days from the claim report with no response, and a close to possible death and total home destruction, I continuously contacted them until I could get some attention to my claim. At this point I had had to call in an emergency Tree Service team and was advised to evacuate my house due to the danger involved in removing the tree, since the house was the only thing holding it up and the tree was broken a foot above the ground.
This Tree Company gave me the option of bringing in a team that day (Sunday) which would be more costly or evacuate and they would be at my house at sunrise the next morning.
Choosing to be sensitive to the costs to my Insurance Co.(Nationwide) I elected to have them come out the next morning.
During the removal of the tree it became imperative to immediately locate and hire a crane service to prevent possible total devastation to my home and possible danger to their employees. Thus again protecting the Insurance Company from facing a “Total Loss Claim” at a minimum.
(Keep in mind now, I still have had no response from Nationwide Claims Agent, let alone an adjuster) I’m operating on my own to prudently as possible save my home and protect the insurance company from a possible hundred(s) of thousands of dollars claim.
That week, I received a letter in the mail from the claims agent that my claim was being closed. HaHaHa. This after again contacting Nationwide
to try and get an adjuster out or whatever may be needed from me.
I received another letter a month or so later again stating that my claim was being closed, tho they had not paid any monies at that time. Really???
For the next Four months I fought to get Nationwide to pay the Bill from the Tree Service Company minus my deductible of $2,500.00 (because the claim agent said it was wind damage,and if it was anything else it wouldn’t be covered at all.The Bill total was for $7,400.00. this included their team & Equipment, their bucket truck, hiring a large Boom Crane and Operator, tarping my roof and cleaning out the debris from the Pecan tree of at least 80′ in height and 35′ in diameter at the base, which was being held up by LESS THAN 1″ DIAMETER of a tree limb LEANING OR RESTING AGAINST THE ROOF EAVE OF MY HOME.
Nationwide paid 60% or $3,000.00 of this bill.
They absolutely refused to pay any more, Leaving me, the homeowner, a pensioner having to make arrangements with the tree company to pay them $500.00 a month until the additional $4,400 was paid in full. Of which is also tacked on a fee of $50 each month until it is paid in full.
So Nationwide gets to keep their profits, The Tree Service Company makes their monies and I, the “Insured?” Pay.
By the way. The Tree Service Company did a tremendous job and I have no beef with them. Were they higher than some other companies in the area? Maybe, but what would the outcome have been with a company more concerned with keeping the cost down than protecting life, property and final outcome cost to the insurance co? of course we don’t know
Further to this there is also the part where the claims agent made statements to the effect of any damage to my property in the course of removing the tree would be the liability of the Tree Service Company.
Wow, So If I own a Tree Service Company, would I take business from Nationwide under those terms? Please let me add that in conversations with this agents supervisor, who was much more courteous and did not make threatening remarks, tho still did not change the final dollar amount that I am out of pocket.
All of the dangers and all of the precautions that were taken to save Natiowide E&S many many dollars was explained to the agent, but they didn’t care. Which truly leaves one to ask, Why did I bother to go to the extent that I did to protect their pocketbooks?
Shoud I expect any better service from Nationwide this time? with the same claims agent , a Mr Joseph Hickman,whom I will not subject myself to again. Unfortunately, I just don’t see it.
Perhaps my only hope this time will be some assistance from CEMA, FEMA, etc .due to the declared “disaster”
But I will be following not only my claim but others in the Savannah Area who are insured(?) by Nationwide, as I put together a group here to share a number of data point. Was my earlier claim problem an anomaly or is it standard practice with your company?