The worst thing a carrier can do is not return a customers call and keep them informed about status of the claim. When an agent has to call the claims manager on behalf of a customer, there is definitely a problem. Thankfully, it does not happen often.
The worst thing a carrier can do is not return a customers call and keep them informed about status of the claim. When an agent has to call the claims manager on behalf of a customer, there is definitely a problem. Thankfully, it does not happen often.