How Broker Specialization Will Revolutionize Customer Experience: Viewpoint

By Michael Furlong | January 23, 2020

  • January 23, 2020 at 1:22 pm
    Agency says:
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    This has been talked about for years. I have talked to numerous agencies and those in leadership positions involving the agency force. There is no trend for anyone doing this, rather just to the contrary. What happens in agencies startup and they want to sell whatever they can to survive. Niche agencies take investment capital and strategy, having the capability of doing this is not a trait of the current crop of those starting an agency. They don’t have the funds and lack knowledge or patience to strategically plan. However the very few that do will thrive. But it’s not going to happen in big numbers.



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