Do Auto Insureds Prefer Insurer Websites Over Agents? J.D. Power Thinks So.

June 11, 2020

  • June 16, 2020 at 1:18 pm
    Will says:
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    It will be interesting to see this trend develop from a carrier strategy perspective. Allstate announced that they will be selling their Allstate brand Auto (not sure on Home or other lines) on the internet at a cheaper price than through an agent. I think agents will still hold a significant chunk of the market, but this will certainly speed any change in the landscape.

    • June 23, 2020 at 10:56 am
      llcj says:
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      That makes sense. All esle being equal, there’s no commission expense.

      • June 23, 2020 at 10:57 am
        llcj says:
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        sorry, one more comment: I wouldn’t be surprised if DOI regulators told them they can’t charge for an expense they aren’t paying.



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