Ms. Adams was trying to wire $13K to “American Title Company” to help her son close on a house based on an email the son had received. The B of A teller told Ms. Adams the money didn’t need to be wired because the receiving account was also with B of A, but what the teller didn’t tell Ms. Adams was that American Title Company wasn’t the account holder or that B of A had previously flagged the receiving account as suspicious due to prior fraudulent activity and had placed a hold on it. That’s some kind of customer service right there.
When Ms. Adams discovered the fraud the next day, B of A told her it successfully deleted the transaction and showed her proof, but after Ms. Adams left the bank the transaction was somehow “undeleted”.
This was over a year ago. That this woman now has to go to court to compel B of A to do the right thing is beyond belief.
Ms. Adams was trying to wire $13K to “American Title Company” to help her son close on a house based on an email the son had received. The B of A teller told Ms. Adams the money didn’t need to be wired because the receiving account was also with B of A, but what the teller didn’t tell Ms. Adams was that American Title Company wasn’t the account holder or that B of A had previously flagged the receiving account as suspicious due to prior fraudulent activity and had placed a hold on it. That’s some kind of customer service right there.
When Ms. Adams discovered the fraud the next day, B of A told her it successfully deleted the transaction and showed her proof, but after Ms. Adams left the bank the transaction was somehow “undeleted”.
This was over a year ago. That this woman now has to go to court to compel B of A to do the right thing is beyond belief.
I was thinking that there was just a little more to this story. Thanks for the elaboration.
They should replace most of the story with this comment…
Quick Poll:
If you HAD to bank with either Bank of America or Wells Fargo, which would it be?
Cyber criminals are everywhere and they are always a step ahead of the defenders. I would bank with neither.
That’s a tough call Jack King. Both bad to the bone.
@jack king – Neither. I’d hide my money in my fireplace before banking with either company.