Overview
Claims leaders are facing a sustained loss of experienced talent, driven by retirements, turnover, and a constrained pipeline of new adjusters. More than just a staffing challenge, this talent drain introduces operational risk, showing up as inconsistent claims handling, slower cycle times, heavier training demands, and degraded service quality.
In this webinar, Meghan Welte, Claims Manager at Service Insurance Companies, will share how her organization is navigating these pressures and maintaining quality and control as experience levels shift. Joined by Chris Bennett, Vice President of Sales at Origami Risk, the discussion will examine how insurers are rethinking the role of technology in supporting claims teams amid ongoing workforce change.
Here’s what you’ll learn:
- How talent loss is reshaping claims operations.
- Why experience gaps create operational loss.
- Ways to rethink how claims teams are supported as experience levels shift.
- How to use automation and AI to reinforce consistency and judgment
- How to build resilient claims ops for the long term
The session will explore practical approaches for preserving institutional knowledge and improving operational resilience, including how insurers are using automation and embedded AI to reinforce consistent claims handling and support adjusters with varying levels of experience — without losing control or judgment.
Meet the Speakers //
Meghan Welte, Claims Manager, Service Insurance Companies
Meghan Welte entered the insurance industry working for a third-party administrator in the claims office when she was just 20 years old. She later joined Service Insurance Companies, where she has built a tenure of more than 24 years. In her time at Service Insurance, she has held multiple roles and is currently the Claims Manager. She works closely with vendors and the internal IT department, leading claims initiatives, supporting system integrations, and ensuring that all claims related projects are executed efficiently and accurately.
Chris Bennett, Chief Strategy Officer, Origami Risk
Chris Bennett is a senior leader in risk and insurance technology with nearly three decades of experience in client service, sales, and product management. As Chief Strategy Officer for Origami’s Core Solutions, Chris is responsible for guiding the division’s growth and development. This includes forging industry alliances and building new capabilities and solution sets to address the dynamic and evolving needs of a diverse clientele, including property-casualty insurers, managing general agents (MGAs), program administrators, third-party claims administrators (TPAs), risk pools, and brokers. In 2019, when Origami Risk formally established its Core Solutions division, Chris was appointed as its president and quickly oversaw the division’s rapid expansion. Under his leadership, Origami attracted a growing clientele and built a full suite of end-to-end, integrated SaaS solutions for core functions backed by Origami’s strong service culture. Following a successful period of business growth, Chris was appointed to his current role in 2023, enabling him to apply his vision and leadership to guide Core Solutions continued development