Agency Tech & Growth Outlook 2026

Most independent agencies aren't underinvesting in technology — they're under-integrating it. See where distribution drag may be costing ...

More »

MVPs 2026: Top Account Managers and CSRs

Welcome to Insurance Journal’s annual Most Valuable Players report for insurance agency customer service representatives and account managers. This report…

More »

Reimagining P&C Claims Performance: A Modern Approach

Workers’ comp and auto claims are complicated enough. Medical payments shouldn’t make them harder. Provider bills, fee schedules, remittance, paper…

More »

How AI Is Redefining Claims Training and Customer Experience

This session explores how modern technology can capture institutional knowledge and eliminate the manual grind ...

More »

Scaling Customer Experience

Technology alone won't fix a fundamentally broken process. Watch this session today to explore how aligning your people, data, and…

More »

The Art of Negotiation: How to Lower Claims Costs by Controlling Social Inflation Internally

In more than 98% of litigated claims, the financial outcome comes down to negotiation — not trial. Yet across the…

More »

How Insurance Agencies Can Use Voice AI to Capture Market Share and Scale Profitably

Market share is shifting rapidly. Agencies that move decisively on Voice AI will be the ones positioned to ...

More »

How Data Fuels MGA Growth: The Falcon Risk Services Success Story

Top-performing MGAs are using data to scale faster, operate smarter, and even compete at the level of major carriers ...

More »

The Independent Insurance Agency’s Guide to AI & Automation

Most agencies think they need AI. What they actually need is a stronger ...

More »

AI on the Frontlines of Disaster Risk Management

In this episode of Between the Lines with Elizabeth Blosfield, we'll dive into how insurers are deploying AI to ...

More »

Insurance Journal’s Program Directory (Summer 2026)

From Accountants to Yachts and everything in between, Insurance Journal's Program Directory is ...

More »

From Start to Sale: The Growth Guide for Independent Agencies

Whether you are about to start your own independent agency, are already established, or about to sell, this guide shares…

More »

Why P&C Leaders Are Going Digital with Disbursements

Digital payments are the new standard. Policyholders want speed and clarity — and they’re choosing ...

More »

The Ultimate Employment Practices Guide

From harassment allegations to wrongful termination claims, employment lawsuits are among the costliest ...

More »

The Ultimate Multifamily Housing Risk Control Guide

In a landscape of skyrocketing claims and nuclear verdicts, “standard” risk management is no longer enough ...

More »