Agents of the Year 2025

Every year, Insurance Journal sets out to find the independent agents who are raising the bar — not just in…

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2026 Broker Services Survey Results

This survey of 1,400 employers reveals why clients leave, the service gaps costing brokers business, and five long-term trends reshaping…

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The Art of Negotiation: How to Lower Claims Costs by Controlling Social Inflation Internally

In more than 98% of litigated claims, the financial outcome comes down to negotiation — not trial. Yet across the…

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Making Workers’ Comp Claims Easier with Modernized Medical Payments

Workers’ comp and auto claims are complicated enough. Medical payments shouldn’t make them harder ...

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Lessons Learned in the Insurance AI Journey

Considerable resources are being poured into AI initiatives across the industry, but the hardest-won lesson is clear ...

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Is Your Agency Data Ready for AI?

AI adoption is accelerating across the insurance industry, but many agencies are discovering a hard truth: AI is only as…

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The Agent’s Guide to Hotel Insurance: Trends, Exposures & Market Insights

Whether you currently write hotels or are looking to expand your hospitality book, this session will help you ...

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Video or Video Intelligence?
The 7-Point Test Every Claims Leader Should Run Before Buying

Learn what separates a real video evidence platform from a glorified media library ...

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The Perpetuation Question Most Owners Answer Too Late

Only about 1 in 4 privately held agency owners who set out to sell internally actually finish the job ...

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MVPs 2026: Top Account Managers and CSRs

Welcome to Insurance Journal’s annual Most Valuable Players report for insurance agency customer service representatives and account managers. This report…

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AI for Account Management:
Creating Value from Day 1

Insurance brokerages are under pressure to do more with less, but most AI conversations skip the part that matters: how…

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Practical AI Strategies for Independent Agencies

This report gives you a clear-eyed look at what's working, what's risky, and how to match AI tools to your…

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Why P&C Leaders Are Going Digital with Disbursements

Digital payments are the new standard. Policyholders want speed and clarity — and they’re choosing ...

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Best Agencies to Work For 2026

The votes are in for the best independent agency to work for ...

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The Soft Market Advantage No One Talks About: Operational Excellence for MGAs

IPS Founder Tim Anders will share why he's never tried to be the price leader, and how fundamentally sound ...

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