Experience Gaps in Claims Handling: How Insurers Are Managing Operational Risk and Consistency

Claims leaders are facing a sustained loss of experienced talent, driven by retirements, turnover, and a constrained pipeline of new…

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How AI Is Redefining Claims Training and Customer Experience

This session explores how modern technology can capture institutional knowledge and eliminate the manual grind ...

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Insurance Journal’s Hospitality Risks Directory 2026

Searching for the right market for a hard-to-place hospitality risk? Look no further than Insurance Journal’s Hospitality Risks Directory —…

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The Art of Negotiation: How to Lower Claims Costs by Controlling Social Inflation Internally

In more than 98% of litigated claims, the financial outcome comes down to negotiation — not trial. Yet across the…

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A Risky Future Webinar: Telematics, AI, and the Future of Fleet Risk

Hosted by Insurance Journal’s Andrea Wells, this webinar examines how telematics and AI-powered tools are reshaping fleet risk profiles ...

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Workers’ Comp Report & Directory

Workplace assaults grew 62% from 2011 to 2022 - nearly 5x faster than the broader violent assault rate ...

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Agency Tech & Growth Outlook 2026

Most independent agencies aren't underinvesting in technology — they're under-integrating it. See where distribution drag may be costing ...

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Earning Policyholder Trust in an Era of Modern Insurance Payments

Get this guide to learn how to reinforce policyholder trust across the entire payment journey ...

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Agentic AI in Action

The term "agentic AI" is popping up more and more: autonomous systems that can take action without needing constant human…

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How Data Fuels MGA Growth: The Falcon Risk Services Success Story

Top-performing MGAs are using data to scale faster, operate smarter, and even compete at the level of major carriers ...

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Weathering the Storm: When Disasters Strike, Fast Claims Matter

CAT events are routine. Can your claims network flex, scale and communicate before customers even ask?

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Scaling Customer Experience

Technology alone won't fix a fundamentally broken process. Watch this session today to explore how aligning your people, data, and…

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The Soft Market Advantage No One Talks About: Operational Excellence for MGAs

IPS Founder Tim Anders will share why he's never tried to be the price leader, and how fundamentally sound ...

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Agency Salary Survey Results ’26

Talent is the ultimate differentiator. Is your agency’s comp strategy ready for the era of the free agent? Drawing on…

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Insurance Journal’s Specialty Markets Directory (Winter ’26)

From Antiques to Workers' Comp and everything in between, this directory has everything agents and brokers need to place difficult…

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