Featured Research
Experience Gaps in Claims Handling: How Insurers Are Managing Operational Risk and Consistency
Claims leaders are facing a sustained loss of experienced talent, driven by retirements, turnover, and a constrained pipeline of new…
More »How AI Is Redefining Claims Training and Customer Experience
This session explores how modern technology can capture institutional knowledge and eliminate the manual grind ...
More »Why P&C Leaders Are Going Digital with Disbursements
Digital payments are the new standard. Policyholders want speed and clarity — and they’re choosing ...
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The Ultimate Volunteer
Program Guide
What happens when a volunteer is injured on site? What if a volunteer inadvertently harms a resident?
More »Making Workers’ Comp Claims Easier with Modernized Medical Payments
Workers’ comp and auto claims are complicated enough. Medical payments shouldn’t make them harder ...
More »How Data Fuels MGA Growth: The Falcon Risk Services Success Story
Top-performing MGAs are using data to scale faster, operate smarter, and even compete at the level of major carriers ...
More »Insurance Broker M&A Update: Navigating the Opportunities and Challenges in 2026
As markets adapts to shifting interest rate dynamics, signs of strain have begun to appear in the large-deal segment, creating…
More »Return to Work: An Effective Post-Loss Risk Management Strategy for Workplace Injuries
Your workers’ comp clients face a hidden cost: injured employees who never come back ...
More »AI Is Helping to Hire the Future Workforce. What Are the Risks?
Tune in Tuesday as our panel of experts explore where AI enhances hiring and where it crosses the line ...
More »Beyond the Pilot: Why Some AI Fails & What Actually Scales in Insurance
If your organization is struggling to bridge the gap between interesting AI concepts and actual business impact, this panel provides…
More »The Ultimate Multifamily Housing Risk Control Guide
In a landscape of skyrocketing claims and nuclear verdicts, “standard” risk management is no longer enough ...
More »Optimizing Auto Injury Claims: Where Evidence Meets Outcomes
Watch to see how ODG for Auto Injury empowers claims professionals to excel in arbitration, litigation, and negotiations while optimizing…
More »The ROI of Claims Staffing
Current business wisdom looks at the claims department as an expense center, but what if the case could be made…
More »Special Report: Navigating the Escalating Risk Trajectory
Grounded in a proprietary dataset of 1M+ verified loss events, this report gives insurers, brokers, and risk managers the ...
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AI for Account Management:
Creating Value from Day 1
Insurance brokerages are under pressure to do more with less, but most AI conversations skip the part that matters: how…
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Insurance Journal’s Program Directory (Summer 2026)