The Cost of an Empty Desk:
How Claims Staffing Protects the Bottom Line

When insurers reduce claims staffing or place inexperienced adjusters on complex files, the apparent savings can quickly be overwhelmed by…

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Why Excess Liability Matters for Senior Care Organizations

For senior care operators, assembling a complete excess liability tower has become one of the toughest ...

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MVPs 2026: Top Account Managers and CSRs

Welcome to Insurance Journal’s annual Most Valuable Players report for insurance agency customer service representatives and account managers. This report…

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The Physical Risks Behind the AI Data Center Boom

In this episode of Between the Lines with Elizabeth Blosfield, the Head of Swiss Re Institute and the Head of…

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The Independent Insurance Agency’s Guide to AI & Automation

This guide gives independent agency leaders a practical framework for ...

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Top 50 Commercial Lines Agencies 2025

The 2025 Commercial Lines Leaders in this special feature are taken from Insurance Journal’s Top 100 Property/Casualty Independent Agencies. This…

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Beyond Price: Operational Excellence as a Growth Strategy for MGAs & Wholesalers

For leaders looking to grow without relying on constant fire drills, this guide offers a practical framework for ...

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2026 Broker Services Survey Results

This survey of 1,400 employers reveals why clients leave, the service gaps costing brokers business, and five long-term trends reshaping…

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The Perpetuation Question Most Owners Answer Too Late

Only about 1 in 4 privately held agency owners who set out to sell internally actually finish the job ...

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Top 20 Agency Partnerships 2026

This year’s report ranks the leading networks, aggregators, clusters, and franchise organizations by ...

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Why P&C Leaders Are Going Digital with Disbursements

Digital payments are the new standard. Policyholders want speed and clarity — and they’re choosing ...

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Making Workers’ Comp Claims Easier with Modernized Medical Payments

Workers’ comp and auto claims are complicated enough. Medical payments shouldn’t make them harder ...

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Insurance Journal’s Specialty Markets Directory (Summer ’26)

From Antiques to Workers' Comp and everything in between, this directory has everything agents and brokers need to place difficult…

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A Risky Future Webinar: Telematics, AI, and the Future of Fleet Risk

Hosted by Insurance Journal’s Andrea Wells, this webinar examines how telematics and AI-powered tools are reshaping fleet risk profiles ...

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Experience Gaps in Claims Handling: How Insurers Are Managing Operational Risk and Consistency

Claims leaders are facing a sustained loss of experienced talent, driven by retirements, turnover, and a constrained pipeline of new…

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