Scaling Customer Experience

Technology alone won't fix a fundamentally broken process. Watch this session today to explore how aligning your people, data, and…

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Compressing the Claims Clock: How Insurers Can Accelerate the Property Claim Cycle

40 days. That’s the average length of time it takes to move from first notice of loss to final payment…

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The Art of Negotiation: How to Lower Claims Costs by Controlling Social Inflation Internally

In more than 98% of litigated claims, the financial outcome comes down to negotiation — not trial. Yet across the…

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Insurance Journal’s Hospitality Risks Directory 2026

Searching for the right market for a hard-to-place hospitality risk? Look no further than Insurance Journal’s Hospitality Risks Directory —…

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The Soft Market Advantage No One Talks About: Operational Excellence for MGAs

IPS Founder Tim Anders will share why he's never tried to be the price leader, and how fundamentally sound ...

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Top 6 Adjustments Commercial Lines Agencies Must Make to Thrive in This Softening Market

After years of a hard market, the multifamily and habitational segment is pushing very soft. Those who understand the mechanics…

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Precision Recovery: How AI Agents Unlock the Full Value of Water Damage Subrogation

Recoverable indemnity is left unclaimed every day. AI agents can turn water damage subrogation into ...

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2026 Broker Services Survey Results

This survey of 1,400 employers reveals why clients leave, the service gaps costing brokers business, and five long-term trends reshaping…

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Beyond Price: Operational Excellence as a Growth Strategy for MGAs & Wholesalers

For leaders looking to grow without relying on constant fire drills, this guide offers a practical framework for ...

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Workers’ Comp Report & Directory

Workplace assaults grew 62% from 2011 to 2022 - nearly 5x faster than the broader violent assault rate ...

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AI for Account Management:
Creating Value from Day 1

Insurance brokerages are under pressure to do more with less, but most AI conversations skip the part that matters: how…

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Agency Salary Survey Results ’26

Talent is the ultimate differentiator. Is your agency’s comp strategy ready for the era of the free agent? Drawing on…

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How Insurance Agencies Can Use Voice AI to Capture Market Share and Scale Profitably

Market share is shifting rapidly. Agencies that move decisively on Voice AI will be the ones positioned to ...

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The ROI of Claims Staffing

Current business wisdom looks at the claims department as an expense center, but what if the case could be made…

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The Independent Insurance Agency’s Guide to AI & Automation

Most agencies think they need AI. What they actually need is a stronger ...

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