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Featured Research

Insurance Journal’s Program Directory (Summer 2026)

Insurance Journal’s Program Directory (Summer 2026)

From Accountants to Yachts and everything in between, Insurance Journal's Program Directory is ...

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Reimagining P&C Claims Performance: A Modern Approach

Reimagining P&C Claims Performance: A Modern Approach

Workers’ comp and auto claims are complicated enough. Medical payments shouldn’t make them harder. Provider bills, fee schedules, remittance, paper…

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How AI Is Redefining Claims Training and Customer Experience

How AI Is Redefining Claims Training and Customer Experience

This session explores how modern technology can capture institutional knowledge and eliminate the manual grind ...

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MVPs 2026: Top Account Managers and CSRs

MVPs 2026: Top Account Managers and CSRs

Welcome to Insurance Journal’s annual Most Valuable Players report for insurance agency customer service representatives and account managers. This report…

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Agentic AI in Action

Agentic AI in Action

The term "agentic AI" is popping up more and more: autonomous systems that can take action without needing constant human…

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Top 50 Commercial Lines Agencies 2025

Top 50 Commercial Lines Agencies 2025

The 2025 Commercial Lines Leaders in this special feature are taken from Insurance Journal’s Top 100 Property/Casualty Independent Agencies. This…

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The Insurance Fraud Playbook: Stop Losses Before They Hit <br>Your Books

The Insurance Fraud Playbook: Stop Losses Before They Hit
Your Books

Leading carriers are flipping the model and catching fraud before it enters the workflow with a 3-step ...

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AI Is Helping to Hire the Future Workforce. What Are the Risks?

AI Is Helping to Hire the Future Workforce. What Are the Risks?

Tune in Tuesday as our panel of experts explore where AI enhances hiring and where it crosses the line ...

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Beyond the Pilot: Why Some AI Fails & What Actually Scales in Insurance

Beyond the Pilot: Why Some AI Fails & What Actually Scales in Insurance

If your organization is struggling to bridge the gap between interesting AI concepts and actual business impact, this panel provides…

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The Ultimate Employment Practices Guide

The Ultimate Employment Practices Guide

From harassment allegations to wrongful termination claims, employment lawsuits are among the costliest ...

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AI for Account Management: <br/>Creating Value from Day 1

AI for Account Management:
Creating Value from Day 1

Insurance brokerages are under pressure to do more with less, but most AI conversations skip the part that matters: how…

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Top 6 Adjustments Commercial Lines Agencies Must Make to Thrive in This Softening Market

Top 6 Adjustments Commercial Lines Agencies Must Make to Thrive in This Softening Market

After years of a hard market, the multifamily and habitational segment is pushing very soft. Those who understand the mechanics…

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Agency Tech & Growth Outlook 2026

Agency Tech & Growth Outlook 2026

Most independent agencies aren't underinvesting in technology — they're under-integrating it. See where distribution drag may be costing ...

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Beyond Price: Operational Excellence as a Growth Strategy for MGAs & Wholesalers

Beyond Price: Operational Excellence as a Growth Strategy for MGAs & Wholesalers

For leaders looking to grow without relying on constant fire drills, this guide offers a practical framework for ...

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Return to Work: An Effective Post-Loss Risk Management Strategy for Workplace Injuries

Return to Work: An Effective Post-Loss Risk Management Strategy for Workplace Injuries

Your workers’ comp clients face a hidden cost: injured employees who never come back ...

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