The Soft Market Advantage No One Talks About: Operational Excellence for MGAs

IPS Founder Tim Anders will share why he's never tried to be the price leader, and how fundamentally sound ...

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Your Producers Are Already Using AI: A Practical Guide to Getting Your Systems Properly Connected

Your producers already lean on Copilot, Claude, and ChatGPT to draft prospecting emails and compare coverage. But generic AI cannot…

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2026 Broker Services Survey Results

This survey of 1,400 employers reveals why clients leave, the service gaps costing brokers business, and five long-term trends reshaping…

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Experience Gaps in Claims Handling: How Insurers Are Managing Operational Risk and Consistency

Claims leaders are facing a sustained loss of experienced talent, driven by retirements, turnover, and a constrained pipeline of new…

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Weathering the Storm: When Disasters Strike, Fast Claims Matter

CAT events are routine. Can your claims network flex, scale and communicate before customers even ask?

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The Art of Negotiation: How to Lower Claims Costs by Controlling Social Inflation Internally

In more than 98% of litigated claims, the financial outcome comes down to negotiation — not trial. Yet across the…

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MVPs 2026: Top Account Managers and CSRs

Welcome to Insurance Journal’s annual Most Valuable Players report for insurance agency customer service representatives and account managers. This report…

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Lessons Learned in the Insurance AI Journey

Considerable resources are being poured into AI initiatives across the insurance industry, but the hardest-won lesson is clear ...

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The Cost of an Empty Desk:
How Claims Staffing Protects the Bottom Line

When insurers reduce claims staffing or place inexperienced adjusters on complex files, the apparent savings can quickly be overwhelmed by…

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Is Your Agency Data Ready for AI?

AI adoption is accelerating across the insurance industry, but many agencies are discovering a hard truth: AI is only as…

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AI for Account Management:
Creating Value from Day 1

Insurance brokerages are under pressure to do more with less, but most AI conversations skip the part that matters: how…

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Insurance Journal’s Specialty Markets Directory (Summer ’26)

From Antiques to Workers' Comp and everything in between, this directory has everything agents and brokers need to place difficult…

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Precision Recovery: How AI Agents Unlock the Full Value of Water Damage Subrogation

Recoverable indemnity is left unclaimed every day. AI agents can turn water damage subrogation into ...

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Insurance Journal’s Program Directory (Summer 2026)

From Accountants to Yachts and everything in between, Insurance Journal's Program Directory is ...

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The Perpetuation Question Most Owners Answer Too Late

Only about 1 in 4 privately held agency owners who set out to sell internally actually finish the job ...

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