Overview
Property & Casualty insurers are under pressure to cut costs, speed up claims, and improve payment experiences. Yet medical payments remain one of the most complex and least optimized parts of the process—driving inefficiency, manual work, and cost leakage.
In this webinar, Sr. Business Solutions Manager, Christina Gordon, will explore how Zelis is rethinking medical payments to improve claims performance. She’ll discuss how specialized capabilities can reduce administrative burden, speed payments, improve accuracy and simplify workflows — and how connecting payments with claimant and provider communications can create a more seamless claims experience.
Register now →
Key Takeaways //
- Gain perspective on the operational challenges and fragmentation involved in managing medical payments for P&C claims
- Learn how targeted modernization can reduce manual touchpoints and accelerate medical claims workflows
- Understand how a single point of control for payments, claimant communications, and provider communications can streamline the end-to-end claims experience
Speakers //
Christina Gordon
Sr. Business Solutions Manager
christina.gordon@zelis.com
Christina brings more than a decade of experience turning complex sales and operational challenges into clear, scalable solutions — a perspective she now applies to transforming healthcare payments. As Senior Manager of Business Solutions at Zelis, she leads cross-functional efforts that help organizations streamline processes, improve efficiency, and unlock measurable performance gains.
Known for her tailored approach to problem-solving, Christina partners closely with payers and providers nationwide to modernize payment strategies and accelerate the shift to digital payments. Known for her ability to align stakeholders and translate business needs into insightful action, she brings a clear, results-focused perspective to every engagement.
Outside of work, Christina is passionate about her family, her fur baby, Charlie, gardening & building meaningful connections while helping others succeed, a mindset that continues to shape her leadership style and client partnerships.
Jessica Shaheen
Sr. Product Marketing Manager
jessica.shaheen@zelis.com
Jessica brings a cross-industry perspective to payments, with experience spanning healthcare, property and casualty (P&C) and fintech. Her work in medical payments is grounded in several years at Zelis, where she focuses on connecting the capabilities of modern payments platforms to the strategic priorities of operational, financial and technology leaders responsible for demonstrating their impact to the business.
She pairs that experience with a broader background supporting banking payments technology. This gives her a well-rounded view of how payment systems operate across industries — and how innovation is reshaping expectations for speed, transparency and efficiency.