2026 Insurance Operations Leaders Trends Report

Overview

Budgets are up, optimism is high, and yet insurance operations teams have never felt more stretched. What’s actually going on?

Covenir surveyed 152 US-based insurance ops leaders from carriers, MGAs, and Insurtechs to find out. The result is a candid field report from the people running the machine.

• 88% of leaders are optimistic about the industry, yet 65% say their teams are more stretched than ever, and which level of the org feels the pressure most acutely
• Where AI is delivering real, measurable impact in live operations, and the quiet workforce shift showing up first among the most mature adopters
• 2 moments where brand promise often breaks down, and why outsourcing and operational insights have become strategic levers rather than tactical fixes

The opportunity is clear, and so is the work. Download the 2026 Insurance Operations Leaders Trends Report to see where your organization stands and what to prioritize next.