How AI Is Redefining Claims Training and Customer Experience

How AI Is Redefining Claims Training and Customer Experience

Overview

Please enjoy this session from Carrier Management’s InsurTech Summit 2026, free of charge.

The claims sector is currently wrestling with a widening talent gap, an aging workforce, and skyrocketing customer expectations. Adjusters are spending the bulk of their day bogged down by manual administrative tasks—chasing documents, reading unstructured notes, and entering data—rather than applying their critical judgment. This session explores how modern technology can capture institutional knowledge and eliminate the manual grind.

What You Will Learn:

  • How to modernize claims training by delivering real-time, in-workflow coaching for new professionals.
  • The benefits of embedding AI to instantly summarize dense documents and surface actionable insights.
  • Methods for maintaining critical human empathy and transparency while significantly accelerating the claims process.

Empower your adjusters to focus on the work they love. Stream this session now to learn how AI can help you deliver faster, more accurate, and highly empathetic claims resolutions.