2025 Insurance Operations Leaders Trends Report

Produced by: Covenir

Format: White Paper

Topics: Operations and Trends

Overview

With data from insurance ops leaders at 149 U.S.-based carriers, MGAs, and Insurtechs, this report uncovers key insights about the future of claims, compliance, underwriting, and customer service.

  • Overall Insurance Industry Outlook
  • AI Adoption Levels by Company Type
  • Current and Future Use of Outsourcing
  • Top Priorities for the Year Ahead

Whether you’re navigating uncertainty or driving transformation, this report offers a clear-eyed look at the priorities, challenges, and strategies shaping the future of insurance operations.

Survey Results + Key Insights

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