As insurers embrace insurtech in multiple ways, The Hanover Insurance Group’s Richard Lavey offers some advice: Not everything works as initially envisioned, and that’s OK. “‘If you build it, they will come’ is not necessarily how this plays out,” explains …
The Agents Council for Technology (ACT) has launched a new Customer Experience Planning Website designed to help agents improve the customer experience lifecycle through technology. The site explains the six phases of the consumer buying experience— discover, evaluate, purchase, experience, …
Insurance software provider Vertafore has partnered with Microsoft to give insurance agents access to the capabilities of the Microsoft Dynamics CRM (customer relationship management) platform. The partnership is designed to improve customer-facing interactions and give agents data that can be …
