auto claims satisfaction News

Insurance Customers Slow to Adopt Mobile Claims Apps: J.D. Power

Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according to the research firm J.D. Power. Authors of …

Auto Insurance Customer Satisfaction Highest When Agents File Claims

Eight of 10 customers who purchased their auto insurance policy through a local agent still call their agent first to report or seek advice regarding a claim and customers whose agents file their claim are happier with their service than …

Insurers Rated on Customer Satisfaction with Auto Claims: J.D. Power

Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants, according to the J.D. Power 2013 U.S. Auto Claims …

Auto Insurance Claimants Happy with Speedier Settlements

Auto insurance customers continue to be pleased with not only with their claims settlement amounts but also with how quickly their claims are being settled. Also, insurance claims adjusters are doing a better job of speeding up the claims process …