change management News

Insurance Leaders Urged to Engage the Smarter People in the Room

As insurance executives fret about helping their companies embrace new technology and change, one CEO offers this idea: Embrace that there are smarter people in the room. “Everybody in my organization is a whole lot smarter than I am,” said …

The Agency Manager-Employee Operations Gap and E&O Risk: Survey

Agency managers tend to have a rosier view of agency operations than their employees do, according to a survey that also suggests this gap could present errors and omissions (E&O) implications. The survey reveals that while many agencies have standard …