AI Chatbots, Gen AI Set to Revolutionize Insurance Claims Processing: Survey June 20, 2024 By L.S. Howard A majority of global insurers are actively endorsing the application of AI chatbots and generative AI in claims resolution processes,...
Insurtech Profile: Kordinator Adds Empathy to Automated Customer Service October 22, 2018 By Andrew G. Simpson Automated customer service is a fact of life. In fact, many people are more comfortable sharing personal details with a...
New World of Digital Recruiting: Chatbots, Videos and Social Media August 23, 2018 By Mark Hollmer Long gone are the days when employees printed their resumes and cover letters on fancy paper, worried about choosing the...
How and Why More Insurers Are Turning to Bots June 12, 2017 By Denise Johnson As more bots handle claims and perform underwriting tasks, should human employees be concerned? Human industry experts say there’s no...