In the digital age, service center operations, including call centers and help desks, are increasingly important to organizations for interacting...
customer engagement News
The U.S. Securities and Exchange Commission (SEC) will seek input on whether digital customer engagement innovations used by financial firms...
Berkshire Hathaway Specialty Insurance (BHSI) announced further expansion of its European team, naming Daniel Weinmann as head of Customer &...
Zurich Insurance Group announced the appointment of Conny Kalcher to the position of chief customer officer. She will lead the...
The insurance industry is entering a new “post-digital” era where success is based on an organization’s ability to master artificial...
Technology does a lot but it can’t do everything. Sometimes insurance agents and other business people forget that. They become...
Richardson, TX, 6/13/13 – KBM Group, a marketing services company specializing in helping companies with customer engagement strategies, is releasing...