Linking P/C Auto Insurance Customer Experience to Improved Financial Value October 2, 2018 By David Pieffer and Tom Super Most insurance organizations have historically built strategic plans around a few core tenets: 1) increasing sales (market share and growth);...
Insurers with High Customer Ratings Rewarded with Higher Returns: Study July 7, 2016 Insurance companies that deliver a great customer experience are rewarded over the long-term by both consumers and investors, according to...