CSR selling doesn’t happen by decree. Principals can’t simply declare a sales quota and expect instant results. It is a...
Customer Service News
CSR selling doesn’t happen by decree. Principals can’t simply declare a sales quota and expect instant results. It is a...
The insurance industry needs to improve its customer retention strategies, because a satisfied customer isn’t always a loyal one, according...
U.S. has second-highest level of satisfaction 9 Calif. Commissioner Poizner sworn in Vows to keep office independent, nonpartisan 10 Calif....
Fort Dearborn Life Insurance Co., a subsidiary of Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company, today announced...
Auto insurance companies that record high levels of customer satisfaction benefit from customer behaviors that have positive financial implications, according...
Sharnel K. Hawkins, of Bratrud Middleton Insurance Inc., in Tacoma, Wash., has just been awarded the 2006 National Outstanding CSR...
More than 1,350 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer...
Are great CSRs born or made? Is customer service an inherent ability such as musical talent–where some have it and...
Are great CSRs born or made? Is customer service an inherent ability such as musical talent—where some have it and...