J.D. Power U.S. Small Commercial Insurance Study News

Trust impacts customer satisfaction, loyalty and brand advocacy more than other factors when small businesses choose a commercial insurance provider. J.D. Power’s 2024 U.S. Small Commercial Insurance Study found that among small businesses with the most trust in their insurers, …

A toxic combination of business disruption and economic uncertainty strained the relationship between small businesses and their commercial line insurers during the pandemic, causing customer satisfaction to decline beginning in 2020 for the first time in seven years. According to …