Drivers are not only shopping around for auto insurance more than ever, they are switching carriers. According to a quarterly report from J.D. Power, in collaboration with TransUnion, the quote rate for auto insurance in the fourth quarter 2022 was …
Customer satisfaction with insurers’ digital claims systems declined for the second consecutive year, according to a J.D. Power survey of auto and home policyholders. Mark Garrett, director of P/C insurance intelligence for the consumer research company, said that challenges such …
Well documented are the pains insurers are facing while trying to keep up with rising claims frequency and severity in auto lines. J.D. Power’s newest study on claims satisfaction reveals the frustration has trickled to consumers. The J.D. Power 2022 …
Despite near constant disruption from the twin forces of digital transformation and economic uncertainty, independent insurance agents have never been more satisfied with their carrier partners. According to the J.D. Power 2022 U.S. Independent Agent Satisfaction Study, overall agent satisfaction …
Progressive offered a rare look inside their strategic playbook in a recent second quarter earnings report. Describing the firm’s market share in key customer segments, the report highlighted one group as its most significant growth opportunity. They are called the …
Bundling home and auto insurance may have hit a roadblock as consumers have started to break up policies largely due to increases in auto insurance premiums, according to J.D. Power. Overall satisfaction and retention rates have been hurt by rising …
The quality of vehicles sold in the United States fell to a 36-year low in 2022, according to automotive consultant J.D. Power, as labor shortages and supply snags continued to impact automakers. Major automakers have been struggling to deal with …
J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in policy shopping activity while dragging on the purchase experience index. “A perfect storm of record-high replacement costs, increased frequency and …
While car buyers say new vehicle technology is a leading reason they choose one vehicle over another, there are some tech features that they would just as soon do without. “New-vehicle prices are at an all-time high, partly as a …
Chubb Bolsters Leadership in its North America Commercial P/C Businesses Chubb has changed the leadership in its North America commercial property and casualty businesses with two new appointments, strengthening its primary and excess casualty and multinational field organizations as well …
