Auto Insurance Shopping Rises as Consumers Seek Better Rate April 20, 2023 Auto insurers have been forthcoming in their desire to achieve rate to match increases in claims costs and, so far...
Auto Insurance Shopping – and Switching – Increases January 24, 2023 By Chad Hemenway Drivers are not only shopping around for auto insurance more than ever, they are switching carriers. According to a quarterly...
Customer Satisfaction With Digital Claims Declines Again: J.D. Power December 21, 2022 Customer satisfaction with insurers’ digital claims systems declined for the second consecutive year, according to a J.D. Power survey of...
Auto Policyholders’ Claims Satisfaction Wanes: J.D. Power October 27, 2022 By Chad Hemenway Well documented are the pains insurers are facing while trying to keep up with rising claims frequency and severity in...
Auto-Owners, Erie, Cincinnati, Hartford, Hanover Tops in Agents’ Satisfaction: J.D. Power October 4, 2022 Despite near constant disruption from the twin forces of digital transformation and economic uncertainty, independent insurance agents have never been...
Viewpoint: How Progressive’s Relationship with ‘The Robinsons’ Could Be at Risk September 26, 2022 By Marty Ellingsworth Progressive offered a rare look inside their strategic playbook in a recent second quarter earnings report. Describing the firm’s market...
Rising Auto Rates Affecting ‘Bundle’ Strategy: J.D. Power September 21, 2022 By Chad Hemenway Bundling home and auto insurance may have hit a roadblock as consumers have started to break up policies largely due...
U.S. Vehicle Quality Hits 36-Year Low as Supply, Labor Woes Continue: J.D. Power June 29, 2022 By Nathan Gomes The quality of vehicles sold in the United States fell to a 36-year low in 2022, according to automotive consultant...
J.D. Power Survey Finds Auto Insurance Customer Satisfaction Has Eroded May 25, 2022 J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in...
Car Makers Like Some Tech Features More Than Car Buyers Do December 29, 2021 While car buyers say new vehicle technology is a leading reason they choose one vehicle over another, there are some...