Insurers Increasingly Embrace Robots over Humans for Customer Service April 19, 2017 By Oliver Suess Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to...
Efma & Accenture Launch Global ‘Innovation in Insurance’ Award Program February 18, 2016 Efma, a Paris-based association of 3,300 financial services companies from more than 130 countries, and Accenture have launched “Innovation in...