market conduct News

UK Markets Watchdog Cracks Down on Conduct of Financial Advisers

Britain’s markets watchdog told financial advisers on Tuesday they face a two-year crackdown to stop unsuitable advice, investment scams and excessive fees. The Financial Conduct Authority (FCA) said in a “Dear CEO” letter to heads of financial advice firms it …

U.K. Personal Lines Insurers May Face Curbs on Price Hikes Slapped on Renewal Policies

U.K. home and car insurers could be stopped from jacking up prices when customers’ policies come up for renewal as the country’s financial-markets watchdog clamps down on an industry that’s not giving a “good deal” to about 6 million customers. …

UK Household Insurers, Banks Face Action for Overcharging Customers

Providers in the U.K.’s markets for cash savings, mortgages, insurance, mobile phone contracts and broadband are burdening customers with a “loyalty penalty” of around 4 billion pounds ($4.4 billion) a year, the Competition and Markets Authority said. Vulnerable people, including …

Some UK Insurers May Be Forced to Adjust Motor, Home Insurance Prices: Fitch

Some UK insurers may be forced to change how they set their prices for motor and home insurance as a result of a regulatory investigation next year, according to Fitch Ratings. Insurers have been accused of overcharging customers who do …

Top 10 Market Conduct Actions Facing P/C Insurers

Untimely claims handling and failure to provide required compliant claims, underwriting, and policyholder service disclosures are the U.S. insurance industry’s top compliance shortcomings. That’s according to a review by Wolters Kluwer of U.S. insurers’ market conduct actions published by state …

UK Regulator to Probe Personal Lines Providers for Overcharging Customers

Telecoms and financial services companies face an investigation by Britain’s competition regulator after consumer body Citizens Advice complained that customers who do not switch providers were being “ripped off” . Such customers were being overcharged 4.1 billion pounds ($5.2 billion) …

Top 10 Market Conduct Actions Against P/C Insurers

Slow claim handling, the use of unapproved rates and a failure to provide required compliant disclosures top the list of market conduct actions taken against U.S. property and casualty insurers in 2014, according to Wolters Kluwer Financial Services. Wolters Kluwer …

Connecticut Regulators Recovered $8.7M for Policyholders, Taxpayers in 2012

Connecticut Insurance Commissioner Thomas Leonardi announced last week that the Connecticut Insurance Department recovered approximately $8.7 million for policyholders and state taxpayers in 2012. The department’s consumer affairs unit fielded more than 6,100 complaints and inquiries and helped policyholders recoup …

Delaware Regulators Fine State Farm $150K Over Non-Renewal Notices

Delaware’s insurance department announced it has fined State Farm Fire and Casualty Company a $150,000 penalty for failing to include in some of its non-renewal notices a written explanation of the specific reasons for non-renewal. The insurer has also been …