The Progressive Group of Insurance Companies has opened its second service center in the Phoenix area that is designed to...
Operations News
Navigators Pro, a division of Navigators Management Company, now offers its employment practices liability policyholders with access to an online...
St. Paul Travelers launched “Quick Quote,” an online rating tool that provides quoting and binding capabilities for standalone equipment breakdown...
Nearly five years ago, a group of program specialists gathered in Tempe, Ariz., for the first summit meeting of a...
As individuals, the easiest way to see how well you are performing is to compare yourself to others. We all...
It was interesting to hear both sides of the Citizens Property Insurance Corp. story, including concerns voiced by independent agents,...
The reality of today’s workplace is that a wide variety of employee grievances may escalate, almost without warning, into costly...
Citizens Property Insurance Co. CFO Terri Slack announced June 23 that a $3.05 billion bond issue, believed to be the...
Are great CSRs born or made? Is customer service an inherent ability such as musical talent—where some have it and...
Swett & Crawford Group, based in Atlanta, Ga., has named Elizabeth Edelman, J.D., general counsel. Edelman comes from RBC Centura...