Refocus CSRs to Roles Where They Fully Engage Customers Thanks to automation advances, insurance agency tasks that took hours can...
Operations News
Lloyd’s has announced that Miller, a Lloyd’s broker, and Aspen Re were the first to send a message – an...
Overall customer satisfaction with auto insurance companies is up significantly in 2009. But the gap between agency writers and direct...
Ohio Attorney General Richard Cordray has announced an agreement in principle to settle claims against former American International Group (AIG)...
Iowa, Kansas, Minnesota, Utah and Virginia do the best job handling workers’ compensation injuries, while Louisiana, New Jersey, New York,...
Ronie Foronda, account manager for Finance Insurance Ltd., in Honolulu, Hawaii, has been awarded the 2009 National Outstanding CSR of...
Seattle-based Safeco Insurance, a Liberty Mutual Agency Markets company, announced the appointment of two key additions to its management team...
Privately-held insurance broker Lockton, headquartered in Kansas City, Mo., has promoted Bob Hayworth to executive vice president. Hayworth has been...
Cincinnati, Ohio-based Great American Insurance Group announced that its Alternative Markets Division has expanded its underwriting to include single entity...
Steps to Ease the Stress of Customer Service Reps in Today’s Tough Times When asked to list the major strengths...