How and Why More Insurers Are Turning to Bots June 12, 2017 By Denise Johnson As more bots handle claims and perform underwriting tasks, should human employees be concerned? Human industry experts say there’s no...
Insurers Increasingly Embrace Robots over Humans for Customer Service April 19, 2017 By Oliver Suess Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to...