Virginia DMV Seeks New Photos of 4,000 Customers

September 7, 2010

More than 4,200 Virginians who applied for driver’s licenses or identification cards on Aug. 25 are being asked to return to the Department of Motor Vehicles for a new photograph.

Aug. 25 was the day a state government computer outage began. Photos taken that day for credentials could not be recovered, so licenses and ID cards were not mailed to customers.

The DMV says customers were given temporary driving permits or receipts for ID card applications, but the agency cannot process the credentials without the photos.

The DMV is sending letters to customers who need to return.

The Virginia Information Technologies Agency’s systems were fully restored Thursday.

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Latest Comments

  • September 7, 2010 at 1:16 am
    Sarah says:
    Problem is, these are the same people who will be handling your health insurance servicing soon!
  • September 7, 2010 at 12:44 pm
    Anejo says:
    In California, when bad people die, they don't go to Hell, they go to the DMV. Why'd you pay so much for your stove?
  • September 7, 2010 at 12:25 pm
    Bubba says:
    Boy, I'd be hotter than a mess of collards on the back burner of a $4 stove if I had to go back and spend half a day at the DMV to get another picture made
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