More than 4,200 Virginians who applied for driver’s licenses or identification cards on Aug. 25 are being asked to return to the Department of Motor Vehicles for a new photograph.
Aug. 25 was the day a state government computer outage began. Photos taken that day for credentials could not be recovered, so licenses and ID cards were not mailed to customers.
The DMV says customers were given temporary driving permits or receipts for ID card applications, but the agency cannot process the credentials without the photos.
The DMV is sending letters to customers who need to return.
The Virginia Information Technologies Agency’s systems were fully restored Thursday.