Insurer Nationwide is the least-complained about personal auto insurer in New York’s $10 billion auto insurance market, according to newly released ranking of 167 companies by the state’s Insurance Department.
Long Island Insurance Company ranks worst among insurers writing $1 million or more in premiums based on the number of consumer complaints upheld against auto insurers.
The rankings, which use 2008 and 2009 data, are based on the number of consumer complaints upheld by state regulators against insurers in relation to the volume of the insurers’ businesses.
Nationwide was the largest of the 51 insurers that did not have a single complaint upheld by regulators. Long Island Insurance ranks 165 on the overall list and last among insurers with $1 million or more in premiums. The company had 265 complaints upheld against.
There were 6,808 complaints were closed in 2009 against auto insurance companies. Nine-hundred sixty-six complaints were upheld in favor of consumers, while 3,738 complaints were withdrawn or not upheld, and 2,104 were ruled as “question of fact” cases, which are not counted against insurers.